Shipping & Returns
Thank you for choosing KaeKollectionz! We appreciate your support and are committed to providing a smooth shopping experience from checkout to delivery.
Shipping
- Orders are processed within 2–5 business days.
- Once shipped, U.S. orders typically arrive within 3–7 business days.
- You'll receive a tracking number by email as soon as your order ships.
- Processing and shipping times may be extended during holidays, sales, or periods of high order volume.
Shipping Address
Please verify your shipping address before placing your order. KaeKollectionz is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Returns & Exchanges
Due to the hygienic nature of our products, all sales are final.
We cannot accept returns or exchanges on hair that has been:
- Opened
- Worn or installed
- Brushed or combed
- Colored or bleached
- Cut or trimmed
- Washed
- Chemically altered in any way
If you receive the wrong item or believe your order has a manufacturing defect, please contact us within 48 hours of delivery with your order number and clear photos so we can review your request.
Lost or Delayed Packages
Once your order has been shipped, delivery is the responsibility of the shipping carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. We'll gladly assist whenever possible.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Need Help?
If you have any questions before or after placing your order, we're happy to help. Thank you for choosing KaeKollectionz—we truly appreciate your business!